Pisces Healthcare

Pisces Central

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Pisces apps, in one place. You will only see the ones you have been given.

Your password was issued to you and has to be changed.

At least 6 characters. A phrase of a few words is easier to remember and harder to guess than a short one with symbols in it.

Your account can reach a customer's card, so it needs an authenticator app as well as a password.

In Microsoft Authenticator, Google Authenticator, 1Password — any of them — add an account by hand and enter this key:

Open in an authenticator app — works if you are reading this on the phone itself.

Enter the code from your authenticator app.

Working…

Good morning

Type to find an app, or pick a department.

Customer Service / Payment Capture

Good morning

Put a new card on an order

For an order that declined. The card is saved to the customer and charged against every order you list.

You do not have access yet

Ask a Capture Request administrator to add you to the permissions list, naming which of the apps you need. Nothing you do on this page can be submitted until they do.

It can read four things out of NetSuite — orders, shipments, backorders and stock. Try:

Working out what to ask NetSuite…

The query that produced this

          
        
The queries behind each series

Earlier

Announcements

A plane tows each one across the top of everybody's screen, behind the apps — best seen from the home screen. Every banner flies about once every ten minutes, so the more there are, the more often a plane goes by.

Banner
0 of 60

Select words to format them. With nothing selected, a format applies to the whole banner.

    Internal Shipments

    ShipHawk labels with no NetSuite fulfillment behind them — demo gear moved between reps, returns to vendors, things sent person to person. Whoever made the label says why, and the category's approver signs it off.

    Waiting on you

    By category

    By label maker

    Who made the labels, by what they cost.

    Shipments

    Shipped Order Label maker To Service Cost Category Status

    Shipped against a deleted IF

    ShippedIFToCost In NetSuiteLabel makerReview

    Label makers without an account

    They cannot give a reason until they can sign in. An account made here opens Internal Shipments and To-Do, and nothing else.

      System Status

      Checking…

      Apps & jobs

      Warehouse Manager

      What the floor TV board shows — open on each warehouse's TV at VA · CO · FL — no sign-in. Changes reach it within a minute.

      📅 Today — every warehouse's TV

      📣 Announcements

        ⚠️ Safety watchouts

          🦺 Days without a lost-time accident

            🏭 Goals and shifts — per warehouse

            The team goal is the header of Receiving, Picking and Shipping on that warehouse's TV — green when on pace for the shift so far, red when not. The per-person goal is the dotted line on each person's bar.

            CS Email

            Inbox

              Groups

                Needs reply

                  ✉️

                  Select an email to read

                  Opening one locks it to you, so nobody else works it at the same time. It is only marked read in Outlook once it has been answered.

                  Assigned to Group
                    From
                    Activity

                      Opens Storefronts → VA straight on the order's edit page when NetSuite knows its VA order id, and searches the store for the PO when it does not. The email stays locked to you for 15 minutes while you look; come back to CS Email and it reopens.

                        Click one to put it in your reply — the customer's name, the PO and the tracking are filled in.

                          New template

                          Filled in from the email: {{customer_first_name}} {{customer_name}} {{customer_email}} {{po}} {{tracking}} {{subject}} {{agent_name}} {{agent_first_name}} {{today}}

                          Templates

                            Groups

                            Emails can be assigned to a group, a person, or both. Open a group to choose its people.

                            New routing rule

                            Tried top to bottom on each new email; the first one that fits assigns it. Leave a condition empty to ignore it — a rule with none catches everything.

                            Rules, in order

                              By person

                              By group

                              Open right now

                              Vendor Directory

                              No vendors match your search.

                              Loading the directory…

                              Attachments

                                History

                                  Add vendor

                                  Buyers

                                  The names in the Buyer list. Removing one leaves their vendors with no buyer.

                                    Deleted vendors

                                    Hidden from the directory, with their files and history kept. Restore puts one back.

                                      TV Wall

                                      What the office TV shows at /tv-wall/ — open on the TV, no sign-in. Changes reach it within a minute.

                                      TV WallDid You Know?, Upcoming, the plane and the truck Open
                                      Warehouse KPI SnapshotShipped, picked, received and top shipper — VA, CO, FL Open
                                      Vonage KPI SnapshotToday's Vonage calls, the top rep and every rep's stats Open
                                      Order Entry KPI SnapshotToday's orders by who entered them, and Bot RPA's Open

                                      📺 TV Wall

                                      💡 Did You Know?

                                      One at a time, in this order, then round again. Paused facts are kept but not shown.

                                      seconds

                                        📅 Upcoming

                                        The next three by date are on the wall. An event drops off the day after it happens.

                                          Recent past events

                                            ✈️ Plane banners

                                            A plane tows one across the top of the wall, in turn. These are the TV's own — separate from IT → Announcements.

                                            minutes

                                              🚚 Employee of the Month truck

                                              A Pisces semi drives along the bottom with the Employee of the Month on its trailer. Read every day at 6 AM from HR's email — or set it here.

                                              minutes

                                              Set it by hand
                                              History

                                                Activity Log

                                                Who is on the site right now, everything each person has done on it, and anything that went wrong. Nothing anybody types into a form is recorded.

                                                Online now

                                                Active means they did something in the last five minutes; idle means the page is open and untouched. Click a person for everything they did.

                                                PersonStatusInLast active Last thing they didOnline since

                                                Here in the last 24 hours, not now

                                                  Activity

                                                  WhenPersonKindAppWhat WhereResult

                                                  Errors

                                                  SQL Builder

                                                  The queries we run by hand against the store database, written out from a form. Nothing here touches the database — it writes a script for you to read and run yourself.

                                                  What are you building?

                                                  The script

                                                  
                                                  
                                                          
                                                          
                                                    The same thing as separate queries

                                                    Add a query

                                                    What somebody scanning the shelf will read. Short.

                                                    A sentence or two — what it answers, and anything a reader has to know before they run it.

                                                    Exactly as you would run it. Stored verbatim and never run by anything here.

                                                    Daily trend

                                                    Fully shipped

                                                    Reconciliation

                                                    NetSuite against NopCommerce and ShipHawk, for the day.

                                                    By warehouse

                                                    Read from the IT Apps SharePoint lists with your own account. The daily report job writes them each morning; nothing here can change them.

                                                    Orders Mock

                                                    Any Status Price Range
                                                    Order # Customer Date Status Price

                                                    Kicked out for review

                                                    PO Status Why it stopped Read as Confidence Pages When Held by Open

                                                    The last seven days, read with your own account. An order somebody else has open is held: their name is shown and it will not open for you, because two people correcting one fax is the mistake this exists to prevent. A hold lapses fifteen minutes after they last touched it, so a closed laptop never strands an order.

                                                    G = go to the problem · E = next low field 100%

                                                    Staging…

                                                      ✓

                                                      Open in the store ↗

                                                      Save draft keeps your corrections on the queue row for the next person. Place order enters the whole order into the store and confirms it — check the fields first, because this one creates the order and charges the card on it.

                                                        The report could not be opened

                                                        Blank? Open it full screen.

                                                        This app will not run inside the hub

                                                        Who can use what

                                                        Changes take effect on the next request — the bot re-reads this list every time, and refuses anything it cannot read. Ticking nothing leaves that person able to submit nothing.

                                                        Person Can open Admin

                                                        Paste as many as you like — commas, spaces or new lines all work.

                                                          Steps

                                                            New card

                                                            Encrypted in this browser before it is sent. It is saved to the customer's profile and used to charge every order listed above.

                                                            Press Begin to see the cards on this order.

                                                            /

                                                            New PO number

                                                            Written onto the order exactly as typed here — any format the admin accepts. The box on the left is the order it goes on.

                                                            Every request is recorded with your name. The bot refuses any order whose payment already went through, and never charges the same order twice.